1. Subscriptions
qati.ai is offered as a subscription-based service with various plan tiers (Free, Pro, Business/Enterprise). When you purchase a paid subscription, you agree to pay the stated subscription fee on a recurring basis (monthly or annually, depending on your selected billing cycle). Your subscription will automatically renew at the end of each billing period unless you cancel it beforehand.
2. Cancellation
You may cancel your subscription at any time through the Billing page or by contacting our support team at info@qlokinc.com. Upon cancellation, your access to paid features will continue until the end of your current billing period. No refund will be issued for the remaining time in your current billing cycle.
3. Refunds
Due to the computational costs and resources required to operate the qati.ai service, including processing through third-party AI models and our proprietary causal intelligence layer, all subscription payments are generally non-refundable. This applies to all plan tiers and billing cycles.
4. Exceptions
We may, at our sole discretion, grant a refund in the following exceptional circumstances:
- Accidental Duplicate Charges: If you are charged twice for the same billing period due to a system error on our end.
- Prolonged Service Outage: If a documented technical failure prevents access to core Service features for more than 48 consecutive hours during your billing period.
- Unauthorized Charges: If a charge was made without your authorization or consent.
- Legal Requirement: Where required by applicable consumer protection laws in your jurisdiction.
5. Plan Changes
You may upgrade or downgrade your subscription plan at any time. Upgrades take effect immediately, and you will be charged a prorated amount for the remainder of your current billing cycle. Downgrades take effect at the start of your next billing cycle. No refunds are issued for downgrades within the current billing period.
6. Promotions and Discounts
Promotional offers, discount codes, and special pricing are non-transferable and apply only to the specific subscription period for which they were issued. Refunds will not be granted based on the expiration of a promotional offer or the availability of a better rate in the future.
7. Refund Requests
To request a refund under one of the exceptions listed in Section 4, you must contact our support team at info@qlokinc.com within 14 days of the charge in question. Your request must include your account email address, the date of the charge, the amount, and a detailed explanation of why you believe a refund is warranted.
8. Review Process
Upon receipt of your refund request, our support team will review your claim within 5-7 business days. We may request additional information or documentation to verify your claim. You will be notified of the outcome via email.
9. Approved Refunds
If your refund request is approved, the refund will be processed to your original payment method within 5-10 business days. Please note that your financial institution may take an additional 1-3 business days to reflect the refund in your account. Your subscription access will be terminated immediately upon refund approval.
10. Chargebacks
If you initiate a chargeback, dispute, or reversal with your bank, credit card issuer, or payment processor without first attempting to resolve the issue with us, we reserve the right to immediately suspend or terminate your account and pursue legal remedies. We strongly encourage you to contact us directly to resolve any billing concerns.
11. Fraud and Abuse
We reserve the right to deny refund requests and terminate accounts if we determine that a refund request is fraudulent, abusive, or part of a pattern of refund abuse. This includes but is not limited to repeatedly requesting refunds, using refunds to circumvent payment obligations, or misrepresenting the circumstances of a charge.
12. Service Changes
We reserve the right to modify, suspend, or discontinue the Service or any features thereof at any time. If we discontinue a paid feature or plan tier, we will provide at least 30 days' notice and may offer affected users a prorated refund or credit toward an alternative plan, at our sole discretion.
13. Consumer Rights
Nothing in this Refund Policy limits your statutory consumer rights under applicable law. If you are a consumer in a jurisdiction with mandatory consumer protection laws (such as the European Union, United Kingdom, or California), you may have additional rights regarding refunds and cancellations that supersede this policy.
14. Changes to This Policy
We reserve the right to modify this Refund Policy at any time by posting the revised version on this page and updating the 'Effective Date'. Your continued use of the Service after any such changes constitutes your acceptance of the updated Refund Policy.
15. Contact Information
If you have any questions or concerns regarding this Refund Policy, your subscription, or your billing, please contact us at info@qlokinc.com.
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